This unit applies to the estimating and costing of work required to repair shoe or other item. Discretion and judgement may be required, for both self and others, in planning and selecting processes, procedures and outcomes.

Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision.

The application of this unit is according to OH&S practices of the enterprise and workplace practices, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires the application of skills associated with making costing calculations and documenting information for customers on the costing of repairs to shoes or other items. This unit also requires the ability to apply problem solving strategies to determine repair, design and finish requirements.

Prerequisites

ELEMENT

PERFORMANCE CRITERIA

1 Examine footwear or item and gather information

1.1 Details of customer requirements are obtained through discussion with customer or from information supplied

1.2 Footwear is examined and checked including welts, insoles, sole edges, sole bottoms, upper edges and heels

1.3 Repair, design and finish requirements are clarified and agreed with client

1.4 Contact information is collected from customer and time frame for work determined

2 Estimate materials, time and labour

2.1 Types and quantities of materials required for repair are estimated

2.2 Labour and time requirements to achieve repair and perform required services are estimated

3 Calculate costs

3.1 Materials and labour cost are calculated

3.2 Total job cost is calculated, including overheads and mark-up percentages

3.3 Final cost to customer is calculated

4 Document details and advise customer

4.1 Details of costs and charges are documented

4.2 Costs, calculations or other details are verified by other workplace where necessary

4.3 Customer quotation is prepared and customer advised of repair requirements and costs

4.4 Work order ticket and job sheet is prepared

4.5 Details are documented for future reference

This describes the essential skills and knowledge and their level, required for this unit.

Demonstrates knowledge of

range of products and services offered by the enterprise

enterprise costing polices and procedures, including labour rates and product and material costs

materials, work flow, and repair processes

safety and environmental requirements of relevant industry and enterprise procedures

general industry housekeeping policies and procedures

OH&S practices, including hazard identification and control measures

quality practices

workplace practices

practices for recording and reporting

Demonstrates skills to

locate and interpret technical information about products, materials, equipment and operating procedures

identify customer requirements

calculate amounts and sizes of materials

apply hourly rates for labour and overheads

estimate production times

calculate total costs of products or services

ascertain or estimate delivery and availability timelines

read, interpret, and follow information on work specifications , standard operating procedures and work instructions, and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OH&S practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

interpret client requirements

interpret specifications and instructions for products and materials to be used

estimate type and quantities of material required

determine the types and amount of labour required to complete the work

estimate time required to complete the work

document and communicate work related information including customer requirements, products, materials and labour required, costing calculations for products, materials and labour, and special conditions

use calculators, computer programs, and other aids in the estimation and cost calculation processes

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OH&S practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment and to information on workplace practices and OH&S practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

OH&S practices

OH&S practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OH&S practices relevant to the job and enterprise

Sector

Footwear Repair

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying Employability Skill requirements.